Aradhya Mishra
Data Analyst
Jabalpur
Summary
Aspiring Data Analyst with a solid foundation in data analytics, business intelligence, and statistical reasoning through academic coursework and internship experience. Proficient in SQL, Excel, Python, Tableau, and Power BI. Skilled in data cleaning, analysis, and creating insightful dashboards. Detail-oriented with a passion for transforming data into actionable insights to support strategic decisions. Seeking to contribute to a data-driven team and grow in a dynamic analyst role.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Client Support Representative
Can X Global Inc.
03.2025 - Current
- Respond to client inquiries, and evaluate immigration eligibility.
- Guide clients through procedures, and ensure legal compliance.
- Coordinate with consultants and support staff for efficient operations.
- Monitor changes in immigration laws, and provide relevant updates. Deliver training and support on procedures and best practices.
Teammate
TaskUs
05.2024 - 01.2025
- As a customer experience representative, we handle and solve incoming or outgoing customer inquiries through various support channels, such as voice, email, chat, and social media.
- Research: Perform data research and filter content from client websites.
- Identify and troubleshoot issues.
- Feedback: Provide feedback to management on areas of improvement.
Customer Support Executive
Teleperformance
09.2022 - 05.2024
- Processed customer orders, forms, applications, and requests efficiently.
- Communicated with customers to resolve issues, answer inquiries, and ensure satisfaction.
- Met or exceeded KPIs, including response time, resolution time, and satisfaction scores.
- Collaborated with management to improve customer service policies and procedures.
- Maintained up-to-date knowledge of products, services, and promotions.
- Ensured compliance with quality standards and sales objectives.
- Shared insights and best practices with team members to enhance support delivery.
Education
Bachelor of Business Administration -
Gyan Ganga College Of Technology
Jabalpur, MP06-2021
12th - MP Board -
Noble Children Academy H. S. School.
Jabalpur, MP03-2018
Skills
- Excel
- Python
- Tableau
- Power BI
- Zoho
- MS Office Suite
- Strong Communication
- Team Collaboration
- Analytical Thinking
- SQL databases
- Data analysis
- Data visualization and presentations
Certification
Certified Data Analytics Program - Uncodemy Edutech Pvt.
Technical Training
- Certified Data Analytics Program
- Practical training in SQL, Excel, Python, Tableau, and Power BI.
- Projects involving data cleaning, visualization, and basic machine learning.
Timeline
Client Support Representative
Can X Global Inc.
03.2025 - Current
Teammate
TaskUs
05.2024 - 01.2025
Customer Support Executive
Teleperformance
09.2022 - 05.2024
Bachelor of Business Administration -
Gyan Ganga College Of Technology
12th - MP Board -
Noble Children Academy H. S. School.
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