ANURAG GUPTA
Tikamgarh
Summary
Dynamic professional with extensive experience at HDFC, excelling in strategic planning and financial performance monitoring. Proven track record in team leadership and customer relationship management, driving growth and compliance. Successfully developed training programs that enhanced staff capabilities, resulting in improved service delivery and achievement of business targets.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Cluster Head – Agri vertical
HDFC
Tikamgarh
01.2025 - Current
- Leads and manages a cluster of RMs and SOs, providing direction and support to teams to achieve performance goals as per assign Bank Target
- Develop and execute strategic plans to achieve business objectives and growth targets.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Monitor financial performance on every month of each staff.
- Collaborate with senior management to develop and implement strategies for growth.
- Developed training programs to improve staff capabilities and service delivery.
- Served as a point of contact between customers and clients and internal personnel in resolving issues or complaints quickly.
Relationship Manager
HDFC
Ratlam
01.2022 - 01.2025
- Complete the Business target Assigned by bank, Doing all type of limit product like KGC, working capital, Pledge, kishan shakti and Central Gov scheme etc.
- Timely Submission of Housekeeping Item (LAD,PDD,CAM)
- Casa And Cross sell product pitch to each and every Customer
- Clear all banking online test which improves my knowledge and skill (learning Matrix)
- Guide and motivate to team member for achieving their target as per bank perspective
Branch Operation Manager (DBM)
ICICI
10.2017 - 01.2022
- Handling Branch Operational Works as an Operational Manager and looking for Sales also.
- Leading a team of value Bankers
- Influential expertise in CASA, FD, Insurance, KGC, Home Loan, Business Loan, Business credit, Auto Loan, Loan against Property, Current accounts and Commercial Property Loan
- Customer services in retail branch Banking like CASA and Assets servicing, basic queries of banking, Audit response on time etc
- Product wise focus to be given to all products like assets, CASA and Life Insurance for cross sell
- Operations and compliance to be checked and complied as per bank objectives
- Proficient in computer programs related to banking services
PO Program Participant
ICICI Bank
Bangalore
02.2017 - 02.2018
- ICICI Bank PO Program of one year for the PGDB course from Manipal Academy.
- This is the OJT program divided into 4-2-2-4 months.
- All basic training regarding banking products, compliance was done in a 4-month training, then 2 months of training in the bank, 2 months of classroom training on the core appointed field, and lastly, 4 months of training at the mapped branch.
Graduate Engineer Trainee
Pinnacle Industries
indore
05.2016 - 01.2017
- Developed quality control standards for product evaluations and inspections.
- Collaborated with cross-functional teams to improve product designs and processes.
- Conducted root cause analysis to identify defects in manufacturing processes.
- Implemented corrective actions to resolve quality issues effectively.
Education
PGDB Course -
Manipal Academy
Bangalore02-2017
Bachelor of Science - Mechanical Engineering
BE
BHOPAL06-2014
Skills
- Strategic planning
- Financial performance monitoring
- Regulatory compliance
- Customer relationship management
- Team leadership
- Sales management
Addresses
- Current, Near Rai Hospital Indrapuri Colony, Tikamgarh, MP, 472001
- Permanent, House No 447 Village Chilhari, Manpur, MP, 484661
Notable Contributions
- Ranked top-1 in the Ratlam region for the financial year 23-24 with a disbursement of 27.63 crore
- Rank top three in Ratlam Circle in this financial year 2022-2023 with a disbursement value of 15.10 crore
- PAN India ranked 6th on sales and operation parameters for the year 2019-2020 in ICICI Bank
- Won the zonal contest four times in life insurance
- Best Value Banker winner in the region for the year 2018-19
- National contest qualification in all products on profitability and life insurance two times a year
Languages
- English
- Hindi
Extracurricular Activities
Participated in 'BOT-SWARM' conducted by MANIT BHOPAL. Participated in 'AUTOMOBILE MECHANICS AND IC ENGINE DESIGN WORKSHOP' Conducted By IIT-Indore. Participated in various Quizzes at school and college level.
Hobbies and Interests
- Playing cricket
- Carrom
- Table tennis
Projects
Implementation of Solar Car, A Solar Car is a solar vehicle used for land transport. Solar Cars combine technology typically used in the aerospace, bicycle, alternative energy, and automotive industries.
Disclaimer
I hereby declare that all the details mentioned in the resume are true to the best of my knowledge.
Internship
Ordnance Factory, Katni (M.P), Study on Production of Non-Ferrous Rolled & Extruded Products, Cups for Small Arms Ammunition, Mazak Alloy (Zn Based) Die Cast Components., 4 weeks, Here we have learned about Ferrous Rolled & Extruded Products, Small Area, etc.
Personal Information
- Father's Name: Omprakash Gupta
- Date of Birth: 06/26/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Certification
GATE qualified in the years 2014, 2015, and 2016.
Accomplishments
Won 2 times a National Award at ICICI Bank.
Timeline
Cluster Head – Agri vertical
HDFC
01.2025 - Current
Relationship Manager
HDFC
01.2022 - 01.2025
Branch Operation Manager (DBM)
ICICI
10.2017 - 01.2022
PO Program Participant
ICICI Bank
02.2017 - 02.2018
Graduate Engineer Trainee
Pinnacle Industries
05.2016 - 01.2017
PGDB Course -
Manipal Academy
Bachelor of Science - Mechanical Engineering
BE