Swimming
Annesca Nair
Service Advisor Commercial
Witbank
Summary
Dynamic Commercial Service Advisor with a proven track record at McCarthy Kunene, excelling in customer service and vehicle assessment. Achieved top customer satisfaction ratings by leveraging strong communication skills and expertise in Kerridge software. Recognized for enhancing operational efficiency and fostering long-term client relationships through attentive service and personalized recommendations.
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level logistics service advisor position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Service Advisor
McCarthy Kunene
03.2023 - 12.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Service Advisor
BB Truck Middelburg
01.2018 - 02.2023
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Update service history
- open job cards , check warranty and maintenance.
- make sure parts are available.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- top ten in the BB group
Automotive Service Advisor
Isuzu Middelburg
01.2017 - 01.2018
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
Automotive Service Advisor
McCarthy Middelburg
02.2005 - 06.2007
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Assist with bookings and service history.
- invoice and estimates
- Discuss warranty and maintenance work with client.
Education
High School Diploma -
High School Upington
Upington, South Africa 04.2001 -
Skills
Customer service
Computer skills
Service estimates
Vehicle assessment
Excellent communication
Listening skills
Customer relationship management
Team collaboration
Top ten in the BB group
Fica certificate
Kerridge software
Evolve Software
Qualified Service advisor In McCarthy Group certificate
Strong work ethic
Performance goals
Accomplishments
Certified Service advisor cerificate.
Affiliations
Association for Today' Destiny Logistics
Cmt Transport
Emcaf Logistics
Interests
Reading
Timeline
Service Advisor
McCarthy Kunene
03.2023 - 12.2025
Service Advisor
BB Truck Middelburg
01.2018 - 02.2023
Automotive Service Advisor
Isuzu Middelburg
01.2017 - 01.2018
Automotive Service Advisor
McCarthy Middelburg
02.2005 - 06.2007
High School Diploma -
High School Upington
04.2001 -
Camping
outdoor experience
wild life
hiking
Reference
Arno Combrick
UD Truck Middelburg
066 222 1185
Frikkie Briers
McCarthy Kunene
083 992 9941
Mpumi Mnguni
Isuzu Middelburg
071 167 6732