ANKITA UPADHYAY
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Language
5
5
years of professional experience
Work History
ML Data Associate (GO-AI)
Amazon Development Center
06.2025 - Current
- Labeled images and videos for products, ensuring high accuracy
- Adhered to ML annotation guidelines and maintained quality benchmarks
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
HR Executive
SM Services
06.2022 - 01.2025
- Executed recruitment, onboarding, and HR documentation processes.
- Analyzed employee data to identify trends and improve workforce planning strategies.
- Developed and implemented HR policies to enhance compliance and operational efficiency.
- Conducted compensation analyses to ensure competitive salary structures across departments.
Executive Operations
Amazon Development Center
09.2023 - 03.2024
- Provided customer support via voice and chat, addressing inquiries and resolving issues to enhance customer satisfaction.
- Resolved pre and post delivery issues, ensuring timely and effective solutions to maintain service quality.
- Led cross-functional teams to streamline project delivery and enhance operational efficiency.
- Developed and implemented strategic initiatives to improve customer satisfaction and operational performance.
- Mentored junior staff in best practices for process improvement and project management methodologies.
Executive Operations
Startek
05.2022 - 09.2022
- Provided customer service support via voice and chat for Zomato.
- Led cross-functional teams to enhance operational efficiencies and streamline processes across departments.
- Developed strategic initiatives to improve customer experience and drive business growth.
- Mentored junior staff, fostering professional development and enhancing team performance.
Customer Support Officer
Teleperformance
07.2021 - 07.2022
- Managed documentation for Uber UK, ensuring accuracy and compliance.
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Managed high-volume call queues efficiently, improving response times and service quality.
- Trained new staff on customer service protocols and software applications to ensure consistency.
Education
MBA - Human Resource Management
IGNOU
01-2024
B.E. - Information Technology
01-2014
Diploma - Computer Science
01-2011
Skills
Machine Learning Data Labeling, Image & Video Annotation, Data Quality Audits, Customer Operations (Voice & Chat), SOP Compliance, Documentation, Recruitment & Onboarding
Problem-solving
Customer service
Teamwork and collaboration
Friendly, positive attitude
Multitasking
Critical thinking
Active listening
Problem resolution
Timeline
ML Data Associate (GO-AI)
Amazon Development Center
06.2025 - Current
Executive Operations
Amazon Development Center
09.2023 - 03.2024
HR Executive
SM Services
06.2022 - 01.2025
Executive Operations
Startek
05.2022 - 09.2022
Customer Support Officer
Teleperformance
07.2021 - 07.2022
Diploma - Computer Science
B.E. - Information Technology
MBA - Human Resource Management
IGNOU