Summary
Overview
Work History
Education
Skills
Personal Information
Contactsandreferences
Timeline
Generic

Andrew Sheldon Steyn

Administrator
Johannesburg

Summary

I am a dedicated professional with a background in emergency voice logging, call centre operations, and administration. I am a passionate, determined, goal - driven and dynamic person, I continually try to inspire others to achieve optimal results. I have gained invaluable experience and believe that I can achieve anything I set my mind to.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education

Work History

Manager

Kayz Snackz
01.2024 - Current
  • Company Overview: Currently managing a very small family operated sweets business
  • Managing company finances for stock and orders
  • Processing of payments to and from clientele
  • Seeking out new customers and maintaining new customer base
  • Marketing for the company without a business cost(dealing with social media and free advertising
  • Ordering of stock as well as stock taking
  • Resolution of customer complaints if any
  • Currently managing a very small family operated sweets business

Call Centre Agent and Administrator

Wesbank Financial Services
05.2015 - 11.2023
  • Company Overview: WesBank's services are vehicle and asset financing for individuals, as well as customized solutions for businesses and corporate clients
  • Responsible for assisting clients with finance applications, account openings, settlements, paid-up letters, border letters, payment assistance, and general vehicle finance inquiries
  • Managing incoming calls from customers, dealerships, or other stakeholders
  • Make outbound calls for various purposes, such as following up on applications, conducting customer surveys, requesting of FICA documents based on clients anniversary of finance
  • Compliance with regulations is crucial
  • Resolving customer issues or escalating problems to higher levels of support if necessary
  • Conduct administrative tasks using Excel spreadsheets, Word and Powerpoint
  • A strong understanding of WesBank's products and services to effectively assist customers and other departments
  • Managing a team of 12 or more people with day to day duties including supervisor assistance
  • Working directly with Dealerships and area Managers to ensure optimal customer support and conversion to finance
  • Working with new staff to ensure product and system knowledge is done
  • WesBank's services are vehicle and asset financing for individuals, as well as customized solutions for businesses and corporate clients
  • Top Performer awards
  • Implementing changes in process to ensure optimal conversions and reduce turn around times(SLA)
  • Stopping of fraudulent activities and saving asset loss to the bank
  • Training of foreign language staff (India)

Call Centre Voice logging Agent

First Assist
11.2013 - 04.2015
  • Company Overview: First Assist provides peace of mind to customers by offering home and roadside emergency support services
  • Managed and assisted with voice logging emergency calls for accidents and mechanical car breakdowns
  • Assisted with voice logging emergency ambulance services
  • Assisted with emergency home-base services
  • Contacting of emergency ambulance or police services for clients health and safety if required
  • First Assist provides peace of mind to customers by offering home and roadside emergency support services

Merchandise Packer and General Admin

Food Lover Market
04.2013 - 10.2013
  • Company Overview: Food Lover's Market is a store chain known for its emphasis on fresh produce, artisanal foods
  • Managed merchandise packing duties
  • Engaged in general administrative tasks
  • Stock taking and ordering
  • Food Lover's Market is a store chain known for its emphasis on fresh produce, artisanal foods

Education

Matric Certificate -

Florida Park Secondary
Florida, Gauteng

Skills

  • Excellent verbal communication
  • Active listening
  • Problem-solving
  • Conflict resolution
  • Ability to handle high call volumes
  • Quality service
  • Computer literate
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Fraud and Compliance
  • Asset Finance
  • KYC
  • POPIA and FICA acts
  • Good with large numbers or volumes of data

Strategic planning

Decision-making

Team leadership

Personal Information

ID Number: 9401195205084

Contactsandreferences

  • Wesbank (now with FNB), Yashin Khan, +27 79 886 6796, 0861 288 272, Proof of employment letter can also be supplied.
  • First Assist (formerly First road emergency), 010 590 0999 (General)
  • Food Lovers market, Hillfox branch, 011 675 4160

Timeline

Manager

Kayz Snackz
01.2024 - Current

Call Centre Agent and Administrator

Wesbank Financial Services
05.2015 - 11.2023

Call Centre Voice logging Agent

First Assist
11.2013 - 04.2015

Merchandise Packer and General Admin

Food Lover Market
04.2013 - 10.2013

Matric Certificate -

Florida Park Secondary

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