Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anchal Mehrotra

Anchal Mehrotra

Bhopal

Summary

Detail-oriented and analytical professional with experience in customer service and operational support. Demonstrates a strong commitment to accuracy, efficiency, and meeting tight deadlines. Skilled in MS Office and quickly adapting to new technologies. Adept at working in fast-paced environments and capable of maintaining high-quality standards in video annotation tasks. Excellent team player with a constructive spirit and mental toughness, ready to contribute to the GO-AI team's success. Dedicated and customer-focused and results-driven professional Support Specialist and account team management with 2+ years passion for delivering exceptional service. Seeking a challenging role for company success to leverage my technical expertise, problem-solving skills, and commitment to customer satisfaction. Eager to contribute to a dynamic team and enhance the overall support experience for clients.

Overview

3
3
years of professional experience

Work History

Fraud Investigation Department

Amazon
07.2023 - Current
  • Excelled in providing top-tier customer service via phone, email, and chat, ensuring customer satisfaction and loyalty.
  • Skilled in troubleshooting and resolving technical issues related to Amazons vast range of products and services, enhancing user experience.
  • Collaborated effectively across teams to address and solve customer problems, demonstrating strong analytical and problem-solving abilities.

Account and Team Management

Sutherland Global Services Pvt Ltd
03.2023 - 12.2023
  • Managed client accounts with a focus on accuracy, timeliness, and responsiveness, leading to improved client satisfaction and retention.
  • Excelled in communicating complex information clearly and effectively through meetings, emails, and presentations, ensuring client needs and concerns were addressed promptly.

Customer Service Representative

Startek
02.2022 - 08.2022
  • Delivered exceptional customer service, addressing inquiries and resolving issues swiftly via multiple communication channels.
  • Demonstrated excellent problem-solving skills, ensuring customer satisfaction and positive resolutions to various concerns.

Education

Bachelor in Arts - Sociology, Psychology

Sarojini Naidu College
Bhopal
06.2025

Panchakarma Technician -

Pandit Khushilal Sharma Government
05.2022

Hotel Management -

Kendriya Vidyalaya No 1
04.2020

Secondary Education -

Tanwar Higher Secondary School
05.2019

Skills

  • Advanced knowledge of MS Office
  • Service
  • Exceed user expectations
  • Workloads
  • Customer needs
  • Interpret video data accurately
  • Team player
  • Self-motivated
  • Independent problem-solving attitude

Languages

  • English
  • Hindi

Timeline

Fraud Investigation Department

Amazon
07.2023 - Current

Account and Team Management

Sutherland Global Services Pvt Ltd
03.2023 - 12.2023

Customer Service Representative

Startek
02.2022 - 08.2022

Bachelor in Arts - Sociology, Psychology

Sarojini Naidu College

Panchakarma Technician -

Pandit Khushilal Sharma Government

Hotel Management -

Kendriya Vidyalaya No 1

Secondary Education -

Tanwar Higher Secondary School
Anchal Mehrotra