Anchal Mehrotra
Bhopal
Summary
Detail-oriented and analytical professional with experience in customer service and operational support. Demonstrates a strong commitment to accuracy, efficiency, and meeting tight deadlines. Skilled in MS Office and quickly adapting to new technologies. Adept at working in fast-paced environments and capable of maintaining high-quality standards in video annotation tasks. Excellent team player with a constructive spirit and mental toughness, ready to contribute to the GO-AI team's success. Dedicated and customer-focused and results-driven professional Support Specialist and account team management with 2+ years passion for delivering exceptional service. Seeking a challenging role for company success to leverage my technical expertise, problem-solving skills, and commitment to customer satisfaction. Eager to contribute to a dynamic team and enhance the overall support experience for clients.
Overview
3
3
years of professional experience
Work History
Fraud Investigation Department
Amazon
07.2023 - Current
- Excelled in providing top-tier customer service via phone, email, and chat, ensuring customer satisfaction and loyalty.
- Skilled in troubleshooting and resolving technical issues related to Amazons vast range of products and services, enhancing user experience.
- Collaborated effectively across teams to address and solve customer problems, demonstrating strong analytical and problem-solving abilities.
Account and Team Management
Sutherland Global Services Pvt Ltd
03.2023 - 12.2023
- Managed client accounts with a focus on accuracy, timeliness, and responsiveness, leading to improved client satisfaction and retention.
- Excelled in communicating complex information clearly and effectively through meetings, emails, and presentations, ensuring client needs and concerns were addressed promptly.
Customer Service Representative
Startek
02.2022 - 08.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues swiftly via multiple communication channels.
- Demonstrated excellent problem-solving skills, ensuring customer satisfaction and positive resolutions to various concerns.
Education
Bachelor in Arts - Sociology, Psychology
Sarojini Naidu College
Bhopal06.2025
Panchakarma Technician -
Pandit Khushilal Sharma Government
05.2022
Hotel Management -
Kendriya Vidyalaya No 1
04.2020
Secondary Education -
Tanwar Higher Secondary School
05.2019
Skills
- Advanced knowledge of MS Office
- Service
- Exceed user expectations
- Workloads
- Customer needs
- Interpret video data accurately
- Team player
- Self-motivated
- Independent problem-solving attitude
Languages
- English
- Hindi
Timeline
Fraud Investigation Department
Amazon
07.2023 - Current
Account and Team Management
Sutherland Global Services Pvt Ltd
03.2023 - 12.2023
Customer Service Representative
Startek
02.2022 - 08.2022
Bachelor in Arts - Sociology, Psychology
Sarojini Naidu College
Panchakarma Technician -
Pandit Khushilal Sharma Government
Hotel Management -
Kendriya Vidyalaya No 1
Secondary Education -
Tanwar Higher Secondary School
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