Amatulla Indore
Procurement Operations
Indore
Summary
Personable and solution-focused with a knack for clear communication and problem-solving. Possesses fundamental a fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Support Specialist-Procurement Operations
GEP Solutions
Coimbatore, India
06.2024 - Current
- Coordinated resolution of 10,000+ procurement support tickets, maintaining timely responses and optimizing operational workflows.
- Facilitated processing and routing of more than 280 ERP-rejected purchase orders (POs) ensuring high accuracy.
- Collaborated with pr2po sourcing and cross-functional teams to resolve procurement-related conflicts, improving resolution times.
- Conducted training and onboarding for new team members through knowledge transfer (KT) sessions and SOP guidance, ensuring effective integration.
- Updated and managed SOPs, FAQs, and user access management (UAM) documentation.
- Assisted EMEA go-live by granting user access and securing smooth system implementation.
- Directed monthly SOA reconciliations while maintaining compliance with operational protocols.
- Improved process efficiencies by fostering stakeholder collaboration and promoting continuous upskilling initiatives.
Sourcing analyst (Trainee)
Infinite Cercle
05.2023 - Current
- Analyze supplier capabilities, performance, and financial stability to assess their suitability for partnership.
- Clarified invoice-related queries with suppliers and internal partners to ensure accurate processing.
- Collaborated with legal and compliance teams to meet contractual requirements and mitigate risks.
- Acted as primary point of contact for clients, fostering strong relationships to enhance satisfaction with EPR services.
- Serve as the primary point of contact for clients and ensure their satisfaction with EPR services.
- Demonstrated effective communication and presentation skills in various professional settings.
Education
Master of Arts - Marketing And Sales Management
Amity University
Online 04.2001 -
Bachelor of Arts - Commerce
DR. G. R. Damodaran College of Science
Coimbatore, Tamil Nadu 04.2001 -
Higher Secondary Certificate -
VCV Shishu Vidyodaya
Coimbatore, Tamil Nadu01-2020
Skills
- Vendor Management
- Purchasing
- Strategic Negotiation
- Customer relationship management
- Microsoft Office
- Analytical thinking
- Problem-solving
- Email communication
Websites
Certification
Certificate Course Principles of management (2022)
Timeline
Customer Support Specialist-Procurement Operations
GEP Solutions
06.2024 - Current
Sourcing analyst (Trainee)
Infinite Cercle
05.2023 - Current
Master of Arts - Marketing And Sales Management
Amity University
04.2001 -
Bachelor of Arts - Commerce
DR. G. R. Damodaran College of Science
04.2001 -
Higher Secondary Certificate -
VCV Shishu Vidyodaya
AWARDS & ACHIEVEMENTS
- GEP Kudos Catalyst Award for Q1 2026
- Philips Change of Agents Award 2025
- Winner of a college level MUN Competition (2022), Awarded with 'Most Enthusiastic Student Award' by GRD College, Coimbatore (2023)