AMAR SHARMA

In my role as a Chat Support Representative at ICICI Lombard in Indore, I actively Working on -


* Customer Relationship Management: Building and maintaining strong relationships with clients by understanding their needs, providing suitable insurance solutions, and ensuring customer satisfaction.

* Client Consultations: Offering personalized consultations to customers, explaining the benefits and features of health insurance plans, and assisting them in choosing the most suitable product.

* Problem Resolution: Handling customer queries and resolving concerns in a timely manner to ensure a smooth and efficient customer experience.

* Policy Renewals & Retention: Managing policy renewals and working to retain existing clients through excellent post-sales support.

• Processed merchandise by scanning items to verify receipt.
• Received and unloaded store merchandise from third-party vendors.
• Inspected shipments for damages or defects and recorded discrepancies or damages.
• Processed freight by verifying units received and unpacking and processing merchandise.

• Successfully achieved monthly sales goals by actively engaging with customers and promoting products and services.
• Exhibited excellent communication and interpersonal skills to build positive relationships with customers.
• Utilized effective problem-solving techniques to resolve customer complaints in a timely manner.
• Ensured compliance with all company policies and procedures related to sales operations.
• Maintained records related to sales.
• Established relationships with key customers, providing personalized service and support.