Aman Singh Baghel
Customer Experience
Sidhi
Summary
Experienced Senior Associate with a strong drive to optimize processes and streamline operations, aiming to enhance team efficiency. A decisive leader who approaches problem-solving with an analytical and flexible mindset. Committed to identifying and implementing effective solutions that drive results and improve overall performance.
Overview
7
7
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Sr. Associate-Customer Experience-WMS Mutual Funds
Angel One
09.2024 - Current
- To handle Customer queries / complaints / grievances on e-mail
- Resolve queries on call or e-mail with defined TAT
- Interact with internal departments to seek support on query resolution where required
- Liaise with external entities (Business Partners, SB, Stock exchanges, Banks, AMC, etc.)
- Follow escalation matrix and follow-up with internal / external teams, when required
Senior Relationship Manager
ICICI Securities
09.2023 - 09.2024
- Will be involved into Relationship Building & Management with the customer for Sales & Services of Financial Products of ICICI group. [Eg. Online Trading Account, Life Insurance, Mutual Funds, Investment Advisory, Wealth Management]
- To manage customers in the branch or through client visits & provide Financial / Investment Advisory, Develop new relations through referencing & other sources.
- To generate leads and act as a productive resource by meeting targets thereby ensuring the fulfillment of budgetary expectations of the organization.
- Will be responsible to source 3 in 1 account (combination of savings/salary, trading and demat accounts) in given region by liasoning with the Bank team.
- To meet the KYC guidelines by checking all the KYC related documents from the customers.
- To deliver the desired target numbers by maintaining customer relationship.
Housekeeping Supervisor
The Gateway Hotel By Taj
08.2019 - 01.2020
- • Overlooking all major Housekeeping operations
- Handling guest enquiries and ensuring proper follow up and measures .
- Utmost importance to provide courteous, professional, efficient and flawless service at all times.
- Handle Floor Staff and taking care of their rosters, requests,and Conducting Training on regular interval.
- • Ensure teamfollows protocol and duties assigned.
- • Maintain daily logs with guest incidents
- Co-operate with Executive Housekeeper to meet department targets.
Student Trainee
Hotel Taj Lands End,Mumbai
07.2018 - 05.2019
- Assisted in The Taj Lands End Housekeeping team during the course.
Education
Master of Business Administration - Marketing & IT
IPS Academy
Bachelor of Hotel Management - Hotel Industry
IPS Academy
HSC - Commerce
Kendriya Vidyalaya
SSC -
Kendriya Vidyalaya
Skills
Team leadership
Performance monitoring
Problem-solving
Client engagement
Customer service
Issue resolution
Decision-making
Certification
Insurance Regulatory and Development Authority of India [IRDA]
Timeline
Sr. Associate-Customer Experience-WMS Mutual Funds
Angel One
09.2024 - Current
Senior Relationship Manager
ICICI Securities
09.2023 - 09.2024
Housekeeping Supervisor
The Gateway Hotel By Taj
08.2019 - 01.2020
Student Trainee
Hotel Taj Lands End,Mumbai
07.2018 - 05.2019
Master of Business Administration - Marketing & IT
IPS Academy
Bachelor of Hotel Management - Hotel Industry
IPS Academy
HSC - Commerce
Kendriya Vidyalaya
SSC -
Kendriya Vidyalaya
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