Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AKSHAY DHOTE

Subject Matter Expert
Bhopal

Summary

I possess 5+ years of experience in customer support, sales and content moderation. Proficient roles delivering excellent customer support service and ensuring a "WOW" experience for customers, proficient in delivering exceptional customer service via mail, chat, and calls, skilled in AI training and adept at maintaining positive online communities, by removing offensive content on platforms like Facebook and Instagram, committed to uploading policies promoting teamwork and aspiring to excel in managerial role.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Subject Matter Expert

Taskus Pvt. Ltd.
11.2024 - Current
  • Brief the customer and manage the operational status of a large, complex system.
  • Conduct root cause analysis (RCA) on a weekly basis.
  • Conduct research, ensure quality assurance, and implement improvements.
  • Driving internal communication initiatives, such as guidelines and pertinent support documents.
  • Responsible for training and exercise activities as the team gets certified for operational status.
  • Analyzed and explained impacts utilizing software and human-in-control actions.
  • Worked with clients and candidates to negotiate employment terms, and to finalize offers of employment.

Content Moderator

TaskUs Pvt. Ltd.
07.2022 - Current
  • Removed offensive posts, offensive language, explicit content, violence videos & images and spam content.
  • Improved safety and trust in the social media community.
  • Provide editorial support as needed by team members to help them meet their deadlines and manage projects effectively.
  • Taking appropriate action according to company policy consistently commended by superiors for upholding the highest standards of quality control.

Assistant Manager

Moxsh Overseas Educon Pvt. Ltd.
09.2021 - 07.2022
  • Manage Sales for more than 50 high role clients.
  • Provide guidance and leadership for a team of more than 10 salespeople.
  • Increase revenue by implementing effective sales

Team Leader, Sales Operations

Moxsh Overseas Educon Pvt. Ltd
09.2020 - 09.2021
  • Mentored junior team members, fostering a positive work environment that encouraged professional growth.
  • Exceeded sales targets by motivating team members and providing ongoing coaching.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.

Senior Sales Executive

Moxsh Overseas Educon Pvt. Ltd.
12.2019 - 09.2020
  • Strategies sales cycle process from prospecting leads through close.
  • Analyzed past sales team performance data to develop realistic sales goals.
  • Handling charts and solving queries regarding the product.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

Education

Bachelor's of Commerce -

Barkatullah University Bhopal
Bhopal, MP
01.2018 - 01.2020

Skills

  • Customer issue resolution expertise
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Customer focus
  • Quality assurance

Certification

Customer Service Fundamentals Certificate.

Timeline

Subject Matter Expert

Taskus Pvt. Ltd.
11.2024 - Current

Content Moderator

TaskUs Pvt. Ltd.
07.2022 - Current

Assistant Manager

Moxsh Overseas Educon Pvt. Ltd.
09.2021 - 07.2022

Team Leader, Sales Operations

Moxsh Overseas Educon Pvt. Ltd
09.2020 - 09.2021

Senior Sales Executive

Moxsh Overseas Educon Pvt. Ltd.
12.2019 - 09.2020

Bachelor's of Commerce -

Barkatullah University Bhopal
01.2018 - 01.2020

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AKSHAY DHOTESubject Matter Expert