

Civil Engineering graduate transitioning into the Salesforce ecosystem after developing strong analytical, research, and problem-solving skills through long-term UPSC preparation. Experienced in managing day-to-day operations and customer interactions in a family-run business, providing practical exposure to business processes and stakeholder management. Currently building expertise in Salesforce Administration, Flow Automation, Security, and CRM solutions through Trailhead, with multiple Superbadges earned and real-world CRM projects in progress, including Lead Management and Service Operations solutions. Combining business understanding with Salesforce skills to help organizations improve customer relationships and operational efficiency.
Salesforce customization
User administration
Flow Builder
Workflow management
Salesforce reporting
Process automation
Data management
Analytical thinking
User roles