Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Agrineth Ncamisile Mhaule

Sales And Service Consultant
Nelspruit

Summary

Dynamic Sales Representative with extensive experience in driving business-to-consumer sales within the banking sector, consistently achieving and exceeding targets. Proven ability to manage daily operations while fostering strong customer relationships, leading to sustained business growth and enhanced client loyalty. Recognized for exceptional communication skills and a customer-centric approach that elevates client satisfaction. Committed to leveraging industry expertise and strategic insights to contribute to organizational success and maximize sales efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Consultant

Absa Bank
09.2022 - Current
  • Assist clients with appropriate product choices based on individual requirements, securing high levels of satisfaction after purchase.
  • Follow up with existing customers to provide additional support and address concerns.
  • Utilize consultative sales approaches to identify customer needs and offer tailored product and service recommendations.
  • Deliver sales and customer service assistance to walk-in customers.
  • Drive transformation of casual shoppers into loyal customers through in-depth product knowledge and effective solutions to fulfill customer requirements.
  • Boost sales via nurturing customer connections, deploying business strategies, and proposing avenues for advancement.
  • Build diverse and consistent sales portfolio.

Service Consultant

Capitec Bank
11.2011 - 08.2022
  • Executed comprehensive customer needs analysis via customer engagement to deliver suitable product recommendations and guidance.
  • Directed customer onboarding alongside comprehensive sales fulfillment process.
  • Secure new primary customers through effective use of internal and external channels while maintaining current book
  • Identify sales opportunities with every client engagement in offering company’s full basket products.
  • Log on appropriate systems and take accountability of customer complaints.
  • Executed cold calling strategies to establish pipeline for Capitec Bank product offerings.
  • Carrying out host functions (administering host desk to welcome and guide clients to appropriate department)
  • Managed end-to-end administration and organized client information accurately post-service.

Administration Officer

Shamila Trading
02.2011 - 10.2011
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Managed team petty cash, purchase orders and account transactions.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Streamlined office processes by implementing efficient filing systems and document management practices.


Education

Bachelor of Commerce - Financial Management

University of South Africa
Hoedspruit, South Africa
04.2001 -

Higher Certificate (NQF 5) - Economic and Management Sciences

University of South Africa
Nelspruit, South Africa
10-2015

National Certificate in Banking - Banking And Finance

Bank SETA
Nelspruit
04.2001 -

Skills

  • Prioritization and scheduling

  • Lead conversion strategy

  • Client relationship management

  • Client acquisition skills

  • Comprehensive product understanding

  • Sales enhancement techniques

  • Effective interpersonal communication

  • Client requirement analysis

  • Persuasive sales presentations

Certification

2014 (Moonstone) RES, First level regulatory examination: Representatives.

References

  • Tshidi Fernandez: Branch Manger: Absa Bank: 072 397 1946
  • Gcinile Nkambule: Branch Operations Manager: 071 594 4147
  • Elonia Masinga: Branch Manager: Capitec Bank

Timeline

Sales Consultant

Absa Bank
09.2022 - Current

Service Consultant

Capitec Bank
11.2011 - 08.2022

Administration Officer

Shamila Trading
02.2011 - 10.2011

Bachelor of Commerce - Financial Management

University of South Africa
04.2001 -

National Certificate in Banking - Banking And Finance

Bank SETA
04.2001 -

Higher Certificate (NQF 5) - Economic and Management Sciences

University of South Africa

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Agrineth Ncamisile MhauleSales And Service Consultant