Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Agnelio Farrao

Agnelio Farrao

Systems Engineer
Secunda

Summary

Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.

Overview

12
12
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Ops Specialist: Manufacturing Execution Systems

BCX
11.2024 - Current
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.

Systems Engineer

EOH Mthombo
12.2015 - 10.2024
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Improved system performance by identifying and resolving technical issues in a timely manner.
  • Configured, installed, and upgraded SQL databases.
  • Optimized networked software and operating systems by applying updates and patches.
  • Integrated database and backup servers into enterprise systems.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Liaised with system administrators to monitor, troubleshoot, triage and provide RCAs for incidents.
  • Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
  • Developed monitoring dashboards to provide real-time insights into system health, performance metrics, and resource utilization.
  • Developed custom scripts and PL/SQL procedures for efficient automation of routine tasks and data management operations.
  • Provided resources and skill sets to support DBA functions for applications.
  • Supported application development teams by providing expert input on database design and optimization techniques.

IT Technician

Jantar Computer Services
10.2013 - 11.2015
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Installed, configured and maintained computer systems and network connections.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Informatics

UNISA
Pretoria, South Africa
04.2001 -

Certified - Cybersecurity

ISC2
04.2001 -

Associate - Oracle Cloud Infrastructure Foundations 2021

Oracle University
04.2001 -

Certification Of Competence - Business Communications

WITS
Johannesburg, South Africa
04.2001 -

Self Leadership

NWU Business School
Potchefstroom, South Africa
04.2001 -

Matric

Evander High School
Evander, South Africa
12.2010

Skills

    Problem-solving abilities

    Technical Writing

    Hardware integration

    Oracle

    Network Architecture

    Technical Analysis

    Configuration Management

    User Support

    Communication and Team Collaboration

    Project Management

    Adaptability and Flexibility

    Virtual and Cloud Technologies

Certification

Cybersecurity

Timeline

Ops Specialist: Manufacturing Execution Systems

BCX
11.2024 - Current

Cybersecurity

05-2024

Oracle Cloud Infrastructure Foundations 2021 Certified Associate

08-2023

Systems Engineer

EOH Mthombo
12.2015 - 10.2024

IT Technician

Jantar Computer Services
10.2013 - 11.2015

Bachelor of Science - Informatics

UNISA
04.2001 -

Certified - Cybersecurity

ISC2
04.2001 -

Associate - Oracle Cloud Infrastructure Foundations 2021

Oracle University
04.2001 -

Certification Of Competence - Business Communications

WITS
04.2001 -

Self Leadership

NWU Business School
04.2001 -

Matric

Evander High School

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Agnelio FarraoSystems Engineer