Adila Coetzee
Branch Manager
White River
Summary
Dynamic and dedicated management professional with a strong foundation in logistics and a deep passion and qualification in mental health and psychology. Known for a task-oriented, empathetic leadership style and the ability to solve complex problems while balancing operational efficiency with people-focused care. Experienced in coordinating logistics and administrative functions within a team environment, ensuring seamless service delivery, problem solving, confidentiality, and client-centered support. A collaborative team player who thrives in high-pressure environments and is committed to improving systems through strategic, compassionate management.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Branch Manager
Kempston Logistics
01.2010 - Current
- Oversaw daily operations of the logistics branch, managing a team of up to 10 staff, including administrative and operational staff
- Led the recruitment, onboarding and training of new employees, aligning hiring strategies with company culture and operational goals
- Applied psychological insights to improve internal communication, team dynamics, and staff wellbeing
- Led cross-functional teams and coordinated scheduling, transport, and administrative systems to streamline service delivery
- Maintained strict confidentiality standards and demonstrated high levels of discretion in managing sensitive client and staff information
- Mediated employee relations issues with professionalism and discretion, to maintain a positive and respectful workplace culture
- Ensured that all client relationships were handled with the utmost care and respect, to ensure the retention of clients even when facing challenging situations
- Problem solving at the highest level, as efficiently as possible, as successful as possible
Logistics Specialist
Kempston Logistics
01.2006 - 01.2010
- Managed daily logistics, client relationships, and supply chains with a focus on accuracy and efficiency
- Introduced process improvements that reduced delays and improved service continuity in high-demand environments
- Provided ongoing feedback to clients
- Collaborated with leadership teams to develop long-term logistics strategies supporting organizational goals
- Built strong interpersonal relationships with clients and sub-contractors, ensuring clarity, accountability, and mutual trust
Education
Matriculated -
BA - Psychological Counselling
University of South Africa
01.2017 - 01.2021
Skills
- Strategic Planning & Operational Execution
- Mental Health & Wellbeing Awareness
- Team Leadership & Cross-Functional Collaboration
- Logistics & Resource Coordination
- Problem Solving & Critical Thinking
- Interpersonal & Communication Skills
Certification
Fundamentals of Project Management Certificate, Damelin
Personal Information
Dependents: No dependents
Life Partner
Life partner of 18 years
Timeline
BA - Psychological Counselling
University of South Africa
01.2017 - 01.2021
Branch Manager
Kempston Logistics
01.2010 - Current
Logistics Specialist
Kempston Logistics
01.2006 - 01.2010
Matriculated -
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