Exploring new things
Abuzar Ahmed
Customer service specialist
Bhopal
Summary
Customer Service Specialist with a proven ability to manage escalations and resolve inquiries efficiently. Expertise in handling escalation calls and investigating fraud issues. Recognized for effectively addressing complex customer support challenges and delivering satisfactory resolutions.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Amazon
07.2025 - Current
- Handle escalation calls, and investigate fraud issues.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assist customers on all inquiries via chat , phone or email
- Investigate and evaluate fraud issues to eliminate potential fraud circumstances.
- Processed returns, refunds, exchanges according to company policies and procedures.
Customer service representative
IGT Solutions
09.2022 - 04.2024
- Worked for the Process of Indigo Airlines
- Handled customer calls and responded to queries about policies and products.
- Handled a large volume of calls on a daily basis with a sense of calm and good work ethic.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
B.Tech - CSE-AIML
Technocrats Institute of Technology-CSE
Bhopal 04.2001 -
Higher Secondary 12th -
Bourbon Hr. Sec School
01.2021
Skills
- Customer Satisfaction
- Ability to learn quickly
- Team Work
- Hard-working
- Problem-solving
- Leadership
- Communication
- Management
- Ability to work under pressure
Interests
Reading books
Timeline
Customer Service Specialist
Amazon
07.2025 - Current
Customer service representative
IGT Solutions
09.2022 - 04.2024
B.Tech - CSE-AIML
Technocrats Institute of Technology-CSE
04.2001 -
Higher Secondary 12th -
Bourbon Hr. Sec School