Komal Sahu

• Stock Accuracy: Conduct regular cycle counts and
daily stock audits to ensure the physical inventory
perfectly matches the app dashboard, minimizing
stock-outs for customers.
• Expiries & Freshness: Strictly enforce First-Expired,
First-Out (FEFO) rules. Monitor product shelf-life and
safely manage the disposal/reporting of damaged
items or near-expiry stock.
• Inbound Management: Oversee the offloading of
incoming supplier trucks, verify quality, ensure
immediate barcode scanning, and manage
systematic pathway into the correct zones.
• Pick & Pack Optimization: Monitor the live order
dashboard to coordinate pickers and packers. Ensure
pickers follow optimized paths inside the dark store
to cut down travel time.
• Cold Chain Maintenance: Supervise the correct
handling of dairy, frozen, and fresh food products so
they maintain temperature integrity up until rider
handoff.
• Rider Coordination: Work closely with the last-mile
delivery team and rider coordinators to ensure
smooth order handovers and resolve delay
escalations.
• Manpower Allocation: Plan shift schedules, track
attendance, and dynamically assign tasks (pickers,
packers, loaders) based on hourly order velocity
spikes.
• Productivity Coaching: Train and mentor ground
staff to increase their picking speed and reduce
packing errors.
• SOP & Safety Enforcement: Maintain strict
2025-06 -
Current
warehouse hygiene, safety compliance, clear
walkways, and organized shelving layouts.

• Inbound & Outbound Processing: Supervise the loading, unloading, scanning, and sorting of incoming and outgoing courier packages.
• Network Connectivity: Coordinate with hub operators, linehaul/surface vehicles, and air cargo networks to ensure on-time dispatch and arrival schedules.
• Exception Handling: Track delayed shipments, vehicle breakdowns, route deviations, or damaged parcels, and execute quick corrective actions.

• Fleet Utilization: Monitor vehicle movement, trip turn-around times (TAT), and daily dispatch efficiency for surface or last-mile fleets.
• Manpower Deployment: Assign shifts, manage field couriers/delivery boys, and oversee outsourced staff or service partners.

• MIS & System Tracking: Update warehouse management systems, handheld scanner data, and daily operational reports using Excel or internal dashboards.
• Customer & Enterprise Support: Coordinate with customer service teams, corporate accounts (such as e-commerce implants or enterprise clients), and branch heads to resolve delivery escalations

• Accountable for Planning, Design, Operation analyzation of shipments processing & delivery networks with the help of central teams.
• Work closely with FC, FM & LM Operations Heads in reviewing and optimization of distribution network.
• Define track and improve on key metrics like breach, MIS shipments etc. for given region.
• Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
• Achieve variable cost target.
• Ensuring hub Performance reporting periodically.
• Ensure availability of adequate and trained manpower at Hub as per manpower and business plan.

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.

• Responsible for planning and tracking the shipment of final products according to customer requirements.
• Responsible for the preparation of appropriate and accurate logistics reports for upper management.
• Monitor deliveries and ensure customer satisfaction.

• Being responsible for overall warehouse management, including storeroom movements and outsourced services e.g. warehouse layout, inventory control, logistics, and documents.
• Systematically managing inventory and maintaining records in a computer database.