AMAN VERMA
Jabalpur
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CRE - Retail Sales Manager
Bajaj Housing Finance Ltd
Hyderabad
09.2022 - Current
- Creating and executing a strong strategy for home loan/loan against property prime lending in a designated area by delivering banking needs to customers in the most cost-efficient and technologically effective manner.
- Taking ownership of the digital assets for lead generation
- Analyzing the leads generated and business delivered via different channels through historical trends.
- closely collaborate with the retail team product head, operations, sales, information technology, credit, and business integration unit to provide a seamless and fulfilling customer experience.
- Increasing the distribution channel by identifying various channels for home loans and loans against property.
- Ensure prudent portfolio management and diversification of risk in partnership with the Credit Team to achieve portfolio quality
- Creating and executing a strong strategy for business conversion from digital assets
- Ensure to periodically visit the developers’ sites. build and strengthen relationships with the builders.
Marketing Intern
HNS Pro Capital Solutions Pvt Ltd
Delhi
05.2022 - 06.2022
- Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Google, and LinkedIn
- Built positive relationships with customers and clients, increasing the likelihood of repeat business and heightened profits
- Boosted sales and improved customer satisfaction by providing attentive, personalized client services
- Used detailed SEO expertise to improve online platform reach and engagement
- Increased social media engagement effectively through targeted, on-trend content creation.
Front Office Assistant
Courtyard by Marriott
Pune
08.2018 - 12.2020
- Responsible for efficient management of check-ins and check-outs for the hotel's 153 guest bedrooms
- Manage the activities of front office associates, ensuring that guests are welcomed and receive professional attention and personal recognition
- Carry out daily ledgering, liaise with the Accounts Department to ensure accurate invoicing and assist with debt recovery from customers and companies
- Handling complaints and maintaining daily incident logs for reporting to the Manager
- Coordinating with the other departments for operational requirements of quick and efficient services to the guests
- Solving guest queries and complaints through two feedback tools, Guest Satisfaction Survey (GSS) monitored and Medallia on daily basis
- Ensuring smooth and express Guest cycle for each guest in the hotel
- Cash handling/processing
- Compliance to policies, service standards, procedures, and safety policies
- Ensure a visual management presence in the hotel lobby & porch area.
Industrial Trainee
Radisson Blu Plaza Hotel
Delhi
06.2016 - 10.2016
- I successfully completed my industrial training at Radisson Blu, Delhi, for the course of 17 weeks in all the core departments of the hotel
- The department list and responsibilities are listed below
- Front officer: was responsible for managing and upkeep of the Business Center at Radisson
- Assisted in upgrading the C-Form and registration cards of the guests
- Worked in guest service
- Housekeeping: worked with GRA on cleaning and maintaining the room
- Operated the control desk for housekeeping
- Public area cleaning
- Food and Beverage: helped in Stock keeping and inventory management in Banquets
- Served Guest in specialty Restaurant
- Engaged in Banquet sales operation
- Worked in Banquet Bar.
Education
Master of Business Administration - Marketing
Balaji Institute Of Modern Management
Pune04-2023
Bachelors Of Hotel Management and Catering Technol - Hospitality
IHM Shri Shakti
Hyderabad05-2018
Senior Secondary - Commerce
St. Aloysius Senior Secondary School, Jabalpur
05-2015
Higher Secondary - Higher Secondary
St. Aloysius Senior Secondary School
Skills
- Team Player
- Leadership
- Customer Relationship Management
- Time Management
- Problem Solving
- Communication
- Customer complaint management
- Team management
- Upselling methods
- Retail Operations
- Sales Strategy Implementation
Certification
- Certification in Fundamentals of Digital Marketing from Google Digital Unlocked completed
- The Certification in Business Ethics course offered by Coursera completed.
- Certification in Excel Fundamentals course offered by Coursera
- Completed the fundamentals of digital marketing certification from Google Digital.
- Completed online certification on Customer Service on LinkedIn
- Completed online certification on Building Rapport with customers on LinkedIn
- Completed online certification on Customer Service : Call control strategies on LinkedIn
Accomplishments
- Awarded "Spirit to Serve" for outstanding customer service.
- Worked as a support staff for Global Entrepreneurship Summit 2017
- Got appreciation certificate in ODC from Taj Falaknuma palace.
- Awarded "Rising Star of the Month" on multiple occasions
- Appreciated for 100% attendance in industrial tannings
Custom
- Hindi, First Language
- English, B2 - Upper Intermediate
Timeline
CRE - Retail Sales Manager
Bajaj Housing Finance Ltd
09.2022 - Current
Marketing Intern
HNS Pro Capital Solutions Pvt Ltd
05.2022 - 06.2022
Front Office Assistant
Courtyard by Marriott
08.2018 - 12.2020
Industrial Trainee
Radisson Blu Plaza Hotel
06.2016 - 10.2016
Master of Business Administration - Marketing
Balaji Institute Of Modern Management
Bachelors Of Hotel Management and Catering Technol - Hospitality
IHM Shri Shakti
Senior Secondary - Commerce
St. Aloysius Senior Secondary School, Jabalpur
Higher Secondary - Higher Secondary
St. Aloysius Senior Secondary School
- Certification in Fundamentals of Digital Marketing from Google Digital Unlocked completed
- The Certification in Business Ethics course offered by Coursera completed.
- Certification in Excel Fundamentals course offered by Coursera
- Completed the fundamentals of digital marketing certification from Google Digital.
- Completed online certification on Customer Service on LinkedIn
- Completed online certification on Building Rapport with customers on LinkedIn
- Completed online certification on Customer Service : Call control strategies on LinkedIn
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